Q. Where are you located? 

A. We have stores in Michigan, California, South Carolina, Georgia, Louisiana, and Hawaii. Our headquarters is located in Kapolei, Hawaii. Hawaii may not be known as the “ideal business state”, but hey, do you blame us? 

Our offices are open 8am-5pm Hawaii Standard Time (1pm-10pm Eastern Standard Time). 

Q. How much does shipping cost? 

A. Shipping charges vary by several factors: Origin location, destination, weight, and size. When possible, we prefer to use a padded van service which saves on lift-gate fees, inside delivery fees, and crating fees. The cost for a padded van is approximately $340 for a game weighing up to 500 lbs and traveling 1500 miles or less. Games shipping from Hawaii incur a few additional fees. For an accurate quote, call us Toll Free at (800) 424-5050 or email us at 50coinop@gamegod.com. 

Q. Will the delivery company just drop it off or will they set it up for me? 

A. The delivery company will deliver your machine, you are responsible for setup. 

Q. Do you ship to foreign countries? 

A. Sure! We are able to ship internationally on a very limited basis. Typically we ship the game to a location or holding company for export. Call for details. 

Warranties / Service 

Q. What kind of warranty/service do you provide? 

A. We guarantee that all games are in working order and in the condition mentioned during the sale. All games are sold “AS IS”. 

Q. Do you service coin-op machines? 

A. No, we are a distributor and vendor for coin-op games and we do not provide technical service. 

Game Information 

Q. What condition are the games in? 

A. These games are used in our arcades and are subject to daily use. We are very good at maintaining our machinery and general upkeep. If there are any major dents or scratches, we will communicate these to you prior to any commitments. Rest assured, we only sell games that work. Pictures will be provided upon request. 

Q. Do you rent games? 

A. Due to staffing limitations, we only rent games to locations on Oahu, Hawaii. To rent a game, feel free to call locally at 440-4123. 

Q. Do you sell new games? 

A. Definitely! We are a distributor for most major game manufacturers, and can get you a quote on new games. The games will be shipped directly from the manufacturer—just let us know which ones you are interested in and we’ll get the pricing for you. 

Q. Are the kits advertised complete kits with marquee and decals? 

A. No, a full kit is an A and B board unless otherwise noted. 

Q. The coin slot will be compatible to what kind of currency? 

A. Unless otherwise specified by us or requested by you, all games ship using quarter mechanisms. 

Q. Will I receive instructions, schematics, and keys? 

A. Instructions, if available, will be on the machine. Schematics are available through the manufacturer. All keys are included.